To claim a tax refund, you will need to send us a letter request, which must include:
- Booking reference number
- Flight details, and specific flight sector refund is being requested for
- Contact Number
Please send your request to the following address. Note that it must be postmarked within 90 days of your scheduled departure date. Please allow us to process it within 6-8 weeks from the time we have received your request*.
NokScoot Customer Care
222 Don Mueang International Airport
Room no.2001, Central Block Building. 2nd Floor,
Vibhavadi Rangsit Road, Sanambin, Don Mueang, Bangkok, Thailand 10210
Attention: Tax Officer
*1,250 THB processing fee per guest will apply. For the full list of fees applicable in all other cases, please click here.