What do I have to do if I need special assistance?

You will have to notify NokScoot at least 3 days before your flight departure date by calling our Call Centre. Generally, we recommend that you make your booking via our Call Centre or call us to notify us of your special needs immediately upon receiving your travel itinerary.

The acceptance for carriage of persons requiring special assistance is subject to prior arrangement with us as, depending on the type of assistance needed, we may have to make arrangements internally and/or with various service partners. If you don’t give us sufficient advance notice there may not be enough time to make arrangements and you may not be able to travel.

Powered by Zendesk