How do I make a reservation if I have special needs or need assistance?

To ensure that we know what your exact requirements are, and so that we are able to accommodate your needs, guests requiring special assistance must call our Call Centre after first making a flight booking. Request must be made at least 3 days before the flight departure date.

Note: We are unable to accept carriage of guests with special needs, or who require assistance, if request for assistance has not been made via the Call Centre in advance. Should you fail to advise us in advance of your special requirements, we may respectfully reserve the right to decline your travel until you have someone available to accompany you.

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