GOT A QUESTION?
Start by entering your query below and we'll do our best to dish up some help. If you prefer to contact us over the phone, click here.
- I've already made a booking. Can I change my destination?
- What time does NokScoot's check-in open/close?
- Do I need medical clearance to fly?
- What happens when something goes wrong?
- Will NokScoot be able to provide a supplementary oxygen on board my flight?
- How do I know if my Child Safety Seat is approved?
- Are special assistance services free of charge?
- Can I travel if I have a disability?
- What do I have to do if I need special assistance?
- I have my own wheelchair. What procedures must I follow?
- ★ I've already made a booking. Can I change my destination?
- I've already made a booking. Can I change the time or date for my flight?
- I need to claim an airport tax refund. How do I do it?
- How do I retrieve and view my booking?
- What is the 24-hour grace period policy?
- Do I need to check-in again in Thailand for connecting flights? Do I need to collect and re-check my bags?
- If I am travelling with a companion, do we both need to purchase a checked baggage allowance?
- What is my baggage allowance when travelling on two different fare types?
- What are the maximum dimensions of my checked baggage?
- What happens if my carry-on baggage is too heavy or too large to take onboard?
- Is there an additional baggage allowance when travelling with an infant?
- What do I do to trace my bag in the event of an unlikely baggage delay?
- ★ Do I need medical clearance to fly?
- ★ What happens when something goes wrong?
- ★ Will NokScoot be able to provide a supplementary oxygen on board my flight?
- ★ How do I know if my Child Safety Seat is approved?
- ★ Are special assistance services free of charge?
- ★ Can I travel if I have a disability?
- Can I take my own food and drinks onboard? Do you offer any special meals?
- Can I smoke onboard a NokScoot flight?
- Can I purchase food and beverages onboard?
- What are the conditions for 'Exit Row Seats'?
- Can I use electronic devices onboard?
- Does Nokscoot provide WiFi on-board?