What happens when something goes wrong?

We are an LCC. In order to offer low fares we must keep costs low. In return for this we expect our guests to exercise some responsibility for their own well-being, such as taking out travel insurance. If we are at fault we will abide by the guest promise posted on our website, but most issues arise from things such as weather, air traffic congestion and the like. These are outside an airline's control.

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