If you have a service dog, you will have to book your flight via our call centre at least 3 days in advance of your departure date. Our rules also stipulate that you must book the seat beside you to allow your dog adequate space to rest on the floor of the cabin. Thus you will need to book two seats in total, at the normal fare. You will not be charged any seat assignment fees.
You will also be required to carry the following items:
- A muzzle for your dog
- An absorbent mat (20-inch by 30-inch, as a guide)
- Your dog’s quarantine certificate
A seatbelt will be provided for the dog.
NokScoot reserves the right to refuse uplift of service dogs if no information was provided in advance or if the necessary accompanying documentation and equipment is not provided. Do let us know about your intention to travel with a service dog as early as possible. We can accommodate a maximum of two service dogs on board each aircraft.